Privacy Policy
Last updated: February 12, 2026
Introduction
Silberie Solutions ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://vender.cloud and use our services.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
1. Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Contact us via email or contact forms
- Sign up for our newsletter or marketing communications
- Request a demo or trial
- Submit inquiries or support requests
This information may include your name, email address, phone number, company name, and any other information you choose to provide.
2. Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Device identifiers
- Pages visited and time spent
- Referring website information
- Click patterns and navigation data
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Account Management: To create and manage your user account
- Communication: To respond to your inquiries and provide customer support
- Marketing: To send you promotional materials (only with your consent)
- Analytics: To analyze website usage and improve our services
- Security: To detect and prevent fraud and security issues
- Legal Compliance: To comply with applicable laws and regulations
Legal Basis for Processing (EU/EEA)
Under the General Data Protection Regulation (GDPR), we process personal information based on the following legal grounds:
- Consent: When you have given explicit consent for specific processing activities
- Contractual Necessity: To fulfill our contractual obligations to you
- Legitimate Interests: For our legitimate business interests, balanced against your rights
- Legal Obligation: To comply with legal requirements
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control cookie preferences through our cookie consent banner and your browser settings.
For detailed information about the cookies we use, please see our Cookie Policy.
Third-Party Services
We use the following third-party services that may collect your information:
Umami Analytics
Website analytics and usage tracking. Umami is privacy-focused and does not track personal information.
Stripe
Payment processing for subscription services. Stripe handles payment data according to their privacy policy.
Cloudflare
Content delivery network and security services. Cloudflare may process IP addresses and technical data.
AWS (Amazon Web Services)
Cloud hosting and infrastructure services. Data is stored on secure AWS servers.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account Information: Retained for the duration of your account
- Marketing Communications: Retained until you unsubscribe
- Analytics Data: Retained for 26 months
- Support Inquiries: Retained for 12 months after resolution
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent at any time
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure development practices
- Employee training on data protection
- Incident response procedures
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Supervisory Authority
If you are located in the European Union, you have the right to lodge a complaint with your local supervisory authority. For the Netherlands, this is the Autoriteit Persoonsgegevens (AP).